University College

Report a Concern

Students sit in a small group, listening attentively during a conversation in a campus setting.

If you’ve experienced an issue related to University College—such as advising, dual enrollment, or academic courses—you can share the details below.

Our team will review your submission and follow up with you directly.

Not sure this is the right place?

This form is for concerns related to University College programs and services.

For issues outside of University College, please visit the official MTSU student complaints and grievances page.

What happens next?

  • Your submission is reviewed by the University College team
  • We may follow up for additional information if needed
  • You’ll receive a response within 2–3 business days

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

SARA consumer protection provisions require the Institution’s Home State, through its SARA Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.

The student should begin the complaint process with the institution and if resolution is not found, the student would contact the Institution’s Home State SARA Portal Entity. 

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission.

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards have been violated by the institution operating under the terms of SARA.

For a list of SARA member States, please visit the NC-SARA website. Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint. More information about the student complaint process can be found here.

Tell us what’s going on

We’re here to help. Share as much detail as you’re comfortable with, and a member of our team will follow up.

What does your concern relate to?(Required)
Select the option that best fits your situation.
Share details about your concern, including when it occurred and who was involved (if applicable).
Your name(Required)
Email Address(Required)
We’ll use this to follow up with you.
Only if you’d prefer a call.
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